Ongoing development and support

A technology partner to help you create and deliver on your digital strategy

Contact us

Get access to a million dollar team, at a fraction of the cost. Flexible levels of dedicated monthly hours which drive continuous innovation and improvement of your digital solutions.

Benefits

  • Guaranteed specialist resources to work on your project or to provide ongoing development and support
  • Scale your package up or down with a month’s notice
  • Proactive strategy and UX reviews providing valuable insights
  • Significant savings vs ad-hoc work
  • Priority service over ad-hoc clients

Who should use this service

If you are a technology leader seeking proactive insights and ongoing development for your digital solution, in one of the following situations:

  • You have an idea of what you want to achieve but need solutions to get there
  • Your development team needs help to speed up delivery of your roadmap
  • You want to get the best possible solution within your time and budget
  • You need an experienced, proven team to work with, instead of scaling internally
  • You want to continually improve your digital assets

Need to scale your internal team? Refer to our Staff Augmentation services.

If instead you want to engage us on an ad-hoc basis, check out our develop software or an app packages.

Packages

Growth

48+ hrs/month

6 month minimum

  • Access to our team of 50+ specialists
  • Quarterly UX & strategy review
  • Priority service over ad-hoc clients
  • Prioritisation and delivery of work via fortnightly agile sprints
  • Additional hours at reduced hourly rate of $230 (vs standard rate of $265)
$10,512 + GST
Save $1,968 monthly vs engaging ad-hoc

Expansion

65+ hrs/month

6 month minimum

  • Access to our team of 50+ specialists
  • Quarterly UX & strategy review
  • Priority service over ad-hoc clients
  • Prioritisation and delivery of work via fortnightly agile sprints
  • Additional hours at reduced hourly rate of $214 (vs standard rate of $265)
$13,910 + GST
Save $2,990 monthly vs engaging ad-hoc

Performance

90+ hrs/month

6 month minimum

  • Access to our team of 50+ specialists
  • Quarterly UX & strategy review
  • Priority service over ad-hoc clients
  • Prioritisation and delivery of work via fortnightly agile sprints
  • Additional hours at reduced hourly rate of $214 (vs standard rate of $265)
$18,270 + GST
Save $5,120 monthly vs engaging ad-hoc

Acceleration

130+ hrs/month

6 month minimum

  • Access to our team of 50+ specialists
  • Quarterly UX & strategy review
  • Priority service over ad-hoc clients
  • Prioritisation and delivery of work via fortnightly agile sprints
  • Additional hours at reduced hourly rate of $214 (vs standard rate of $265)
$25,740 + GST
Save $8,060 monthly vs engaging ad-hoc

Evolution

260+ hrs/month

6 month minimum

  • Access to our team of 50+ specialists
  • Quarterly UX & strategy review
  • Priority service over ad-hoc clients
  • Prioritisation and delivery of work via fortnightly agile sprints
  • Additional hours at reduced hourly rate of $214 (vs standard rate of $265)
$50,180 + GST
Save $17,420 monthly vs engaging ad-hoc

How it works

Our Agile Innovation Packages provide dedicated monthly hours that can be used for our strategy, user experience design, software development and AI integration services.

Whether you need help managing your technology roadmap, services to get you started, access to a wide range of skillsets, our ongoing development and support packages also give you the flexibility to innovate faster. 

Our process

1

Understand

Our team runs an initial consultation to understand your business goals, to work out the items that will deliver the most value, which package suits best and to start building a prioritised roadmap of features to achieve those goals.

2

Deliver

Our team consistently delivers to a regular sprint cadence. You have dedicated access to the right skillsets within our local, proven and cross functional teams to deliver against an agreed plan, all managed by your dedicated project and product manager. 

In addition, we hold fortnightly meetings with you to gather feedback and agree on next steps and adjust priorities based on your needs and/or recommendations of how to deliver value faster. 

Throughout your ongoing package we also conduct quarterly UX and strategy reviews to discover new opportunities to accelerate or overachieve on your goals. 

We also provide full access to dashboards in JIRA so the progress and status of each activity is clear and available 24×7. You can also chat directly to the development team via slack as needed. With this visibility of the roadmap you will be able to make informed choices about whether to scale your package up or down, or re-prioritise items in the roadmap.

3

Review and improve

To improve the value you get from our service, each month you’ll be asked to assess our service via a quick survey, and if there are any improvements you’d like to see in the coming month. 

This feedback is given directly to our team and acted on each month, enabling us to increase the quality of the service you receive.

Our clients

FAQs

What’s the minimum package size?

Our minimum package size is $9,840 per month which includes X hours/days. However, if your needs are one off, you can also engage us on an ad-hoc basis. Check out our develop software or an app packages for more information.

How does the cost compare to an ad hoc project?

Clients on our agile innovation packages save between $2 – 45k per month compared to those who engage us on an ad-hoc basis. In addition to that, you will have dedicated resources set aside for your each month and priority service over ad-hoc clients.

What skills can I access?

You can access any of our skills including a dedicated project manager, product manager, developers, UX and UI designers, senior architects and strategists. In other words, you get access to a million dollar team, at a fraction of the cost.

Can you take over my existing project?

Yes. You can engage us at any stage of your project – strategy, scoping, user experience design, development, testing, or even after go-live to add features or improve the performance of your site. If you have doubts about a project and it may need rescuing, check out our rescue an existing project packages.

Can I scale up/scale down?

Yes. You can scale up or scale down with a month’s notice.

What happens if I need extra time over and above my package?

If you need extra time, this is provided at a discounted hourly rate (only available to our Agile Innovation Package clients). If instead you need extra time on an ongoing basis you can upgrade your package at any time. 

When should I use an ongoing development package vs an ad hoc project or staff augmentation?

Our agile innovation packages give you all the skills to deliver your project without the cost of ongoing permanent headcount. You should use an agile innovation package when your requirements are flexible and ongoing, and when you don’t want to manage an internal team.

Ad Hoc develop software or an app is suitable for one-off projects that don’t require ongoing development once the project is complete.

Our Staff augmentation services are suitable when you have a large project, and need a full time specialist or team that you want to manage internally.

Case studies

SG Fleet

A custom website design and development with a user-first approach to improve user experience and drive conversion

4mation continues to provide excellent service, accommodating our fluctuating workload with care and understanding, while being attentive to our feedback and requests.


Christopher Frost Marketing Specialist, Aware Super

We are ready to help

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