Cloud Services

Reliable, transparent cloud management

Scale up and migrate existing applications to the cloud with ease.

 

Who should use this service

If you’re a technology leader with an application or website you want hosted in the cloud and need one or more of the following:

  • Businesses running critical applications in AWS, Azure, GCP or other cloud service.
  • Teams needing reliable cloud monitoring and incident support.
  • Organisations looking to reduce or control cloud costs.
  • Businesses planning a cloud migration or application modernisation.
  • Teams needing DevOps, CI/CD or infrastructure automation expertise.

Benefits of cloud services

  • Improve application reliability and resilience.
  • Control and optimise ongoing cloud costs.
  • Strengthen cloud security and governance.
  • Scale infrastructure as demand changes.
  • Access cloud specialists without hiring internally.

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Sydney's leading cloud computing services-4mation

Managed cloud services

  • Cloud architecture and design
  • AWS and Azure management
  • Cloud monitoring and incident response
  • Cost optimisation
  • Backup and disaster recovery
  • Infrastructure as code
  • Terraform
  • CI/CD
  • DevOps support
  • Security and access configuration
  • Performance and capacity management
  • Cloud migration
  • Service reporting

AWS Well-architected review

We partner with Amazon Web Services to provide vendor-agnostic solutions tailored to your unique situation. 

As a certified AWS partner, we work with you to review and analyse your cloud environment to determine how well it aligns with best practice as defined by AWS’ Well-Architected Framework.


Microsoft Azure

We are experts in leveraging Microsoft Azure to drive innovation, scalability, and resilience across your business operations. Our Azure experts provide end-to-end solutions – from cloud migration and application modernisation to advanced data analytics and AI integration.

Whether you need secure storage, seamless data management, or high-performance computing, we tailor Azure’s cloud capabilities to your business needs, enabling smooth transitions to the cloud while maximising cost-efficiency and performance.


GCP (Google Cloud Platform)

We help businesses use Google Cloud Platform to build secure, scalable and high-performing cloud environments. Our team supports cloud migration, application modernisation, data platforms, analytics, AI services and containerised workloads across Google Cloud.


Whether you need reliable infrastructure, improved data visibility or a stronger foundation for AI and machine learning, we tailor Google Cloud services to your operational requirements. This helps improve resilience, performance and cost efficiency while supporting future growth.

One Unified Support Hub for Infrastructure, Applications, and Integrations

Managing cloud infrastructure shouldn’t exist in a silo from the applications running on it. Because this page sits within our 4mation Service Desk ecosystem, your cloud support isn’t an isolated service but fully integrated alongside your website, application, and integration support.

When a server issue impacts your software, or a code deployment requires cloud re-configuration, you don’t need to juggle multiple vendors or support tickets. Through a single Service Desk subscription, your entire digital ecosystem is monitored, maintained, and optimised under one roof.

We provide a single point of accountability for all of your cloud needs, including:

1

Cloud design/cloud architecture

We plan the resources your application needs, enabling the cloud architecture we design to minimise costs without sacrificing performance.

Operating under the shared responsibility model, the cloud provider manages the underlying resources (hardware/OS) and we manage the application’s business requirements.

2

Continuous integration and continuous delivery (CI/CD)

We use infrastructure as code (Terraform) to automate the build, integration and testing of your solution, increasing the reliability and maintainability of your cloud solution. 

We improve your system’s stability and efficiency by automatically adapting your infrastructure to increasing traffic and demand. We also provide DevOps services to review your existing cloud architecture and make recommendations to optimise your environment.

3

Cloud migration

We help you migrate existing applications and workloads to and from public, private and hybrid cloud environments.

4

Develop cloud applications

We help you develop SaaS applications, leveraging the best cloud computing features.

5

We can provide 24×7 proactive cloud monitoring

Our team of cloud specialists monitor the health of your cloud applications, proactively troubleshooting issues and ensuring your solution is up and running at all times.

6

Cloud resilience, backup and recovery

Fully managed cloud backup and recovery solution ensuring your data is available at all times.

Support tiers

Essential

Business Hours
(M-F | 9am–5pm)

12 month minimum

  • SLA (P1) ≤ 8 hrs
  • Incidents Included = 2
  • # of Applications = 1
  • # of Users = 1
  • Plugin updates
  • Bespoke Applications
  • Monitoring & Alerts
  • Dedicated Manager
  • Service Review Meetings

Active

Business Hours
(M-F | 9am–5pm)

12 month minimum

  • SLA (P1) ≤ 4 hrs
  • Incidents Included = 5
  • # of Applications = 2
  • # of Users = 2
  • Plugin updates
  • Bespoke Applications
  • Monitoring & Alerts
  • Dedicated Manager
  • Service Review Meetings

Proactive

Extended Hours
(M-F | 8am–8pm)

12 month minimum

  • SLA (P1) ≤ 2 hrs
  • Incidents Included = 15
  • # of Applications = 4
  • # of Users = 5
  • Plugin updates
  • Bespoke Applications
  • Monitoring & Alerts
  • Dedicated Manager
  • Service Review Meetings

Enterprise

All Hours
24 x 7

12 month minimum

  • SLA (P1) ≤ 30 mins
  • Incidents Included = ∞
  • # of Applications = 8
  • # of Users = ∞
  • Plugin updates
  • Bespoke Applications
  • Monitoring & Alerts
  • Dedicated Manager
  • Service Review Meetings

About us

Our team draws on 25 years of experience working with a diverse range of clients, from Australia’s fastest growing companies and State Government Agencies to global Fortune 500 organisations. We have grown into an award-winning company with over 40+ staff, all sharing the same drive to deliver great outcomes and solutions for our clients.

Cloud services FAQs

1

Can you manage an existing AWS or Azure environment?

Yes. We frequently take over, manage, and optimise existing cloud environments on AWS, Microsoft Azure, and Google Cloud Platform (GCP). Our team conducts an initial cloud assessment to audit your security posture, resource utilisation, and system configuration before seamlessly transitioning your infrastructure into our 4mation Service Desk management framework – with zero disruption to your active services.

2

Can you support cloud infrastructure you did not design?

Absolutely. You do not need a custom build from 4mation to benefit from our managed services. We excel at inheriting infrastructure designed by other agencies, internal teams, or third-party vendors. We map out your existing architecture, identify single points of failure, document configurations, and bring your environment under our structured support processes.

3

What does managed cloud support include?

Yes, cloud cost optimisation is a key part of our service. Cloud environments often suffer from over-provisioned resources, orphaned storage, and inefficient configurations. We analyse your resource usage to identify idle assets, recommend reserved instances or savings plans, and right-size your infrastructure, helping you cut unnecessary spending while maintaining performance.

4

What service provider should I use?

Deciding which cloud provider is right for you comes down to your unique business needs.

5

Can you help reduce our cloud costs?

Yes, cloud cost optimisation is a key part of our service. Cloud environments often suffer from over-provisioned resources, orphaned storage, and inefficient configurations. We analyse your resource usage to identify idle assets, recommend reserved instances or savings plans, and right-size your infrastructure, helping you cut unnecessary spending while maintaining performance.

6

Do you provide 24/7 cloud monitoring?

Yes. We provide automated, round-the-clock monitoring for high-availability environments. Our systems continuously track uptime, CPU/memory utilisation, network traffic, and error rates. Critical alerts trigger direct escalation pathways to our engineering team to resolve infrastructure incidents before they impact your end users or application performance.

7

Can you migrate an application to AWS or Azure?

Yes, we manage end-to-end cloud migrations. Whether you are moving from legacy on-premises servers, a traditional web host, or between cloud providers, 4mation handles the architecture, migration planning, data transfer, security hardening, and testing. We structure migrations to minimise downtime and ensure your application is architected to leverage cloud-native benefits.

8

How do backups and disaster recovery work?

We implement automated, multi-region snapshot backup routines for your databases and file systems based on your specific RPO (Recovery Point Objective) and RTO (Recovery Time Objective) targets. Backup integrity is periodically tested, and we establish explicit Disaster Recovery (DR) protocols so your system can be restored quickly in the event of severe outages or data loss events.

9

Can cloud and application support sit under the same Service Desk tier?

Yes, and this is where 4mation provides the most value. Instead of managing separate contracts for your hosting and your code, your cloud infrastructure, website, application, and API integrations can all be managed under a single Service Desk package. This eliminates vendor finger-pointing, streamlines ticketing, and gives you a single point of contact for your entire digital ecosystem.

Support beyond implementation

Migrating systems or integrating platforms is only part of the journey.

Our Service Desk provides ongoing operational support with SLA-backed response times, proactive monitoring and expert maintenance to keep your environment running smoothly after go-live.

No surprises. No unexpected downtime. Just dependable support when you need it.

We are ready to help