Sydney Skydivers

Redesign and redevelopment of the existing safety and manifest systems to improve site performance and User Experience.

Successful development of a new Manifest Cloud system that’s also sold as a Software as a Service offering.

The story

Sydney Skydivers are the only full service skydive training centres in Sydney and Cairns, with multiple retail locations nationally. 4mation were engaged to rebuild the existing safety and manifest systems. We were tasked to improve site performance and User Experience to allow the new Manifest Cloud system to be sold as a SaaS offering both nationally and internationally.

Sydney sky divers logo

“Thank you for your help developing our new Manifest Cloud system. You’ve been invaluable as a technical partner, delivering excellent advice and a robust solution. We couldn’t have done it without you!”

Russell Brown, Operations Manager, Sydney Skydivers

The challenge

Sydney Skydivers saw that the limitations of their existing Manifest system were going to impede on their future growth. They took the opportunity to have a new system developed that would meet their future business needs.

Some challenges with the existing system include:

  • Response times of the system were not where they needed to be
  • The underlying technology platform was old
  • Future growth potential was limited, as API development was not possible
  • The system could not transform into a SaaS offering

The result

A client-first approach was taken when it came to the user journey to suit the main user (Third-party Manifest Administrators). A streamlined interface was developed that had the ability for Manifest Administrators to easily move skydiving customers and jumpers ranging from first jump Tandems to trainee skydivers and experienced skydivers through the process from checking in, assigning them to a jump, an aircraft, through to the plane taking off and landing. Moreover, the Administrators are also able to access reporting for compliance.

In order to achieve these objectives, we:

  • Documented the business logic of the new system objectives
  • Reviewed the user stories to ensure the site matched business logic and requirements

“Manifest Cloud is built with the latest technologies (Laravel and Angular) according to best practices, which makes it a really interesting project to work on and maintain. Also, Russell is a great client to work with; he’s always open to suggestions and we have the best discussions in our sprint meetings. Everyone in the team feel personally invested in the project and would give it our best to see the project ending up being a big-win for Sydney Skydivers.” Dennis, 4mation Technologies

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