UNSW

Custom made robust application with intuitive user experience

Working in an extremely tight timeframe for delivery, 4mation delivered an MVP that notifies key faculty members in the event of an emergency using real-time information and a responsive design.

The story

Our brief was to develop an online solution that notifies key faculty members in the event of an emergency, notifying them of their specific action plan and allowing their progress throughout the emergency event to be tracked and displayed on a dashboard. Our goal was to provide an intuitive user experience that doesn’t get in the way of what is being achieved with a strong emphasis on a robust system.

The timeframe for delivery was extremely tight, coming in at around two weeks and because of this, we ran two one week sprints where the client was involved on a daily basis. They provided feedback and UAT as features were developed.

“From initial engagement to the quick and responsive creation of the delivery team and finalising with a fit-for-purpose product that met our criteria, the 4mation team excelled in its approach to ensure our project provided value to our colleagues.”

Petri Calderon Larjanko, Specialised Software Solutions Manager, UNSW

The challenge

From an initial meeting with the client we produced several sets of wireframes and designs as well as a user story driven specification that outlined our approach which presented creative solutions to several technical and user experience hurdles such as token-based system access where no password was required through to a real-time dashboard that reported what each responder was currently doing in regards to the emergency event.

The performance of the system was a key outcome of the original meetings and we optimised the system to be as responsive as possible whilst still performing the key set of functions required for this emergency response application.

The result

We met the following outcomes in producing the major incidence response app:

  • Responsive mobile-first interface for responders on-the-go
  • Single-use authentication tokens for password-less system access
  • Performance optimization to ensure quick responsiveness during an emergency
  • Real-time dashboard reporting of what responders are doing
  • Real-time SMS notification API integration

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