Major incident response app: UNSW

Custom made robust application with intuitive user experience

What we did

  • Custom Website Development
  • Wireframes/UX Design
  • Mobile Website


  • PHP 7
  • Laravel 5
  • Whispr SMS Delivery Platform


  • Responsive mobile first interface,
  • Single use authentication tokens,
  • Performance optimization,
  • Real time dashboard reporting,
  • Real time SMS notification,
  • API integration

The story

Our brief was to develop an online solution that notifies key faculty members in the event of an emergency, notifying them of their specific action plan and allowing their progress throughout the emergency event to be tracked and displayed on a dashboard. Our goal was to provide an intuitive user experience that doesn’t get in the way of what is being achieved with a strong emphasis on a robust system.

The timeframe for delivery was extremely tight, coming in at around two weeks and because of this, we ran two one week sprints where the client was involved on a daily basis. They provided feedback and UAT as features were developed.

The challenge

From an initial meeting with the client we produced several sets of wireframes and designs as well as a user story driven specification that outlined our approach which presented creative solutions to several technical and user experience hurdles such as token-based system access where no password was required through to a real-time dashboard that reported what each responder was currently doing in regards to the emergency event.

The performance of the system was a key outcome of the original meetings and we optimised the system to be as responsive as possible whilst still performing the key set of functions required for this emergency response application.

The result

Outcome we met

  • Responsive mobile first interface for responders on-the-go
  • Single use authentication tokens for password-less system access
  • Performance optimization to ensure quick responsiveness during an emergency
  • Real time dashboard reporting of what responders are doing
  • Real time SMS notification API integration

MVP is currently in a production environment with the first release of work (which was almost as big as MVP in terms of time) is currently pending final UAT prior to being rolled out into production. There will likely be ad-hoc requests for additional items on the MIR system but in the mean time it has paved the way for several other projects with UNSW.

“From initial engagement to the quick and responsive creation of the delivery team and finalising with a fit-for-purpose product that met our criteria, the 4mation team excelled in its approach to ensure our project provided value to our colleagues.”

Petri Calderon Larjanko, Specialised Software Solutions Manager, UNSW

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